Frequently Asked Questions
Q: Do you take insurance?
A: No, and here's why. By not contracting with insurance companies, we have the freedom to give you the exact care you need, and we can provide complete price transparency.
We can focus on YOU, and we can give YOU exactly what you want and need
All appointments are 1-on-1 with an expert specific to your need
You won't get passed to an assistant, tech, or aide (We don't even have them)
You won't get a surprise bill down the road
You won't be limited by what insurance companies say you can and can't do in therapy
Q: What's the overall cost?
A: While we are able to give you a locked in rate for single sessions or packages ($279/$229/$199), you may be able to reduce your cost if you have out-of-network benefits. This may be available to you through your health insurance, and many clients will receive 60-90% reimbursement if they have out-of-network benefits. If you are not sure of your benefits, we can help you understand what your policy benefits are.
Q: How do I get reimbursed from my insurance provider?
A: We will provide you with a Superbill upon request. A Superbill is an itemized receipt specific to you and your case. It includes identifying information for you, clinic and provider information about us, diagnostic codes, treatment codes, and payments received. We are required to provide this to you upon request, and it can be submitted to your insurance company as a receipt for qualified services that may be reimbursable if you have out-of-network benefits, and you have met your out-of-network deductible, if necessary.
Q: How many sessions will I need?
A: While we can’t predict a specific number, most clients range between 6 and 10 visits based around what you and your expert decide on. Following an initial evaluation, we will be able to give you a better idea of how many sessions, and at what frequency, we expect to be best for you.
Q: How often will I need to come in?
A: Most clients come in once a week, or less. By having an entire session one-on-one with you, we are able to address multiple issues and influencing factors during each session. We also give you a clear understanding of what is going on, and what you can be doing to help yourself. This includes a program to continue on your own, which means you continue to get the benefits of therapy everyday, without having to come in multiple times a week. Most clients transition to 1 or 2 sessions a month after their pain reduces.
Q: What forms of payment do you accept?
A: We can accept cash, check, or a credit card. As qualified health care providers, we can also accept a Health Savings Account (HSA) or Flex Savings Account (FSA). Some clients prefer to use PayPal, as that allows them 6 months of interest free financing. Any additional fees incurred due to using PayPal will be added to the purchase price.
Q: Do I need to pay for everything up front?
A: Yes. We are able to provide a discounted rate based on a commitment of sessions. We do consider each persons situation individually, so if you feel the total cost is the limiting factor, then we can discuss a payment plan.
Q: What happens when I finish my plan of care?
A: When you are no longer in pain and you are back to doing what you want to do, your plan of care is complete. Traditionally, this would be the end of your physical therapy sessions, but in our out-of-network model, you don't have to be done. Most people continue to work with us long term, either to address a completely different issue, or to maintain and check-in on their health throughout the year. We have many clients that continue with us once a month as part of their long term health strategy.
Q: I still have more questions.
A: We want you to be completely confident and have a clear understanding of what we do and how we provide care unlike any other physical therapy experience. If you have any questions about anything at all, we want you to reach out and ask us. We would rather spend the time making sure you understand than have you second guessing what to expect. Send us an email at firstname.lastname@example.org, and we will either respond with an answer, or we will set up a time to talk more with you.